Site's Facility Manager

Persona -

Facility Manager

I am responsible for overseeing the daily operations of critical building systems such as HVAC, and lighting, to ensure optimal performance and comfort.

Outcome -

Operational Efficiency

Additionally, they ensure the facility adheres to all health, safety, and environmental regulations, while effectively managing the lifecycle of physical assets and infrastructure to support long-term operational efficiency.

Team and Timeline Overview

Garry Kapoor

Sr. UX Manager

Mayur Kumar

Offering Manager

Pratiksha Sharma

Technical Product Owner

6 Weeks

Timeline

01 - WHAT DID WE

IDENTIFIED?

After conducting interviews with couple of Facility Mangers, I got to know that the actual application is too technical and not that intuitive to change the temperature or quickly turn off the lights.

Facility manager needs a solution where they can quickly change the temperature and monitor the energy consumption. As they are not going to spend more than 15min in a day on this solution.

Requires expertise

The solution requires specialized knowledge to navigate through numerous pages before reaching the correct location to control the equipment.

Too many clicks

Switching between multiple sites as a facility involves excessive navigation, making simple tasks unnecessarily time-consuming.

Multiple Sign On

The solution lacks single sign-on functionality, making it difficult to seamlessly navigate across various applications after logging in.

EXPECATION

Users prefer a simplified interface that allows them to quickly turn equipment or lights on and off. They also want the flexibility to configure the page by adding or removing equipment as needed.

02 - CURRENT SYSTEM

UNDERSTANDING?

Before initiating any work, I make it a priority to develop a clear mental model of the system. This helps ensure a shared understanding of the feature set and required functionality among all stakeholders.

Even when not explicitly requested, I take ownership of aligning everyone involved. Achieving consensus is essential, as I hold myself accountable for the final outcome.

See below example.

03 - WHAT SOLUTION

PROPOSED?

I proposed a solution that enables users to easily configure the interface according to each store’s specific needs, allowing them to display only the equipment they need to interact with from the front-end UI. The design emphasizes simplicity and intuitiveness, making it effortless for users to turn lights on or off, adjust the temperature, and manage other essential controls with minimal navigation. This streamlined experience ensures quick access to key functions, enhancing operational efficiency and user satisfaction.