Garry Kapoor | Senior UX Leader & Strategist

Executive Summary

25+ years turning enterprise complexity into experiences people can actually use.

Senior UX Leader at Honeywell Connected Enterprise. I set UX strategy across enterprise SaaS, industrial HMI & control systems, autonomous digital twins, smart-building & sustainability platforms, AI-assisted design workflows, and enterprise design systems — and I build and lead the cross-functional teams of designers, researchers, engineers, and product partners who ship them. I'm accountable for the outcome, not just the artifact.

300+

Engineers upskilled in an AI-augmented design methodology across Singapore, India & Australia

50×

Design-to-prototype velocity goal — my UX team now builds directly in code, not static mockups

40%

Design debt cut with a unified design system across the Connected Enterprise portfolio

Flagship platforms shipped — Digital Twin, HMI Site Manager, ROI Dashboard, Sentient & Connected Buildings

The shift behind that speed: my designers now build directly in code with GitHub Copilot, eliminating the Figma handoff. Stakeholders review the real, shipping product — not an inspiration mockup left for engineering to reinterpret.

Partnering with teams at McDonald's, The Home Depot, Amazon, NVIDIA, Vanderbilt University & Climatec.

01 — Strategy · What Sets Me Apart

Strategy begins where the brief ends — with the desire a person can't yet put into words: what are they actually carrying?

Most senior candidates show the work. Few show the thinking. This is the thinking.

The WOW is never made in the moment — it's made in the air, in the practice of seeing that unarticulated desire before anyone can name it. I connect business objectives to that weight; the KPIs follow from closing the gap between what the business needs and what the person needs but cannot yet say.

See what they carry

Before the workshop, before any tool, I observe the person where they actually are and write the weight sentence — the one line that names what they're managing, not just what they're doing. AI can cluster fifty interviews; it never writes that sentence.

ObserveWeight sentenceUnarticulated desire

Hold the vision

The brief is the 100K. The Leverage Brief names the 600K — what becomes possible for the person if the vision holds all the way through. My job is to make it visible before sprint one, and hold it when the room can no longer see it.

VisionLeverage100K → 600K

Design the whole arc

Most products are built for the welcome and forget the rest. I design every stage of the arc — through to the person who leaves, returns, and brings someone else — because the experience doesn't end when the screen closes.

Full arcReturnAdvocacy

600

Value unlocked beyond the original brief ($K)

Cross-functional workshop voices

Phases of the experience arc — first touch to advocacy

02 — Design Process

Six stages. The first three get the question right. The last three keep us from losing the answer.

Process is not a sequence of steps. It is a series of decisions made before the user arrives — and a discipline for catching the ones that drift after they do. AI accelerates every stage now — but it never writes the weight sentence or holds the vision. Observation and judgment stay human.

Sit with the Weight

The Edge Exercise — observe, carry, name the moment.

I begin where the user begins — not with their job title, but with what they're carrying the moment they open what we made. I go where they actually are, watch, and write one sentence: what were they carrying while they did it? Not what they did — what they were managing. That sentence becomes the acceptance criterion for everything that follows.

Ask the Real Question

Define the problem underneath the brief.

The brief in hand is rarely the real one. I run a Clarity Sprint — fifteen focused minutes against three questions: Who is the specific person? What moment are they in? What's the one thing that must be true if everything else fails?

Map the Leverage

The Leverage Brief — what the project actually controls.

The brief is the 100K — what we were asked to build. The Leverage Brief names the 600K — the larger opportunity the project controls if the vision holds all the way through. My job is to make that 600K visible before the first sprint begins — so the team builds toward it, not just at it.

Build the Feeling

The Caring Question, then the Collaboration Loop with AI.

I start with the Caring Question — what does this feel like if someone actually cares? Then I run the Collaboration Loop with AI: name the gap as a feeling, feed only that back, and go again — until the screen shows what I saw before I opened anything. The test is not does it work — it's does the person feel more capable holding it. The room can argue with words; it cannot argue with what it has already felt.

Catch the Drift

Test, validate, and run the weekly review.

Drift arrives as small, reasonable decisions that compound until the product points where nobody chose. Every week I run a thirty-minute review against five checks — Edge, Vision, Loop, Arc, Exit — the half hour that prevents eighteen months of drift.

Own the Exit

The Full Arc Walk — is someone standing in the fifth building?

The handoff to engineering is where the work gets tested by gravity. I stay through implementation review, design QA, and the first weeks after launch — and I run the Full Arc Walk, checking every building of the journey for the one where nobody is standing, waiting for the person who leaves and might return. The ship date is a milestone. The return is the metric.

04 — Author

Beyond the screen, I write — books about what people carry, and what no machine can feel for them.

A philosophy of designing for the human on the other side of the work. The life that taught me to see them — a boy from the slums of Delhi, following his father's colors all the way to the horizon. And a forthcoming field guide to the practice behind every WOW.

The WOW Instinct

What AI Can't Feel and You Can

The part of us that knows something is true before we can explain why. It cannot be manufactured. It cannot be prompted. It can only be earned. Seven parts move from the fear that AI will replace you, through the philosophy that equips you — Vision, Clarity, Delegation — to the tools that let you act on Monday morning.

"The person who has seen the colors can only make a colorful picture."

Design & LeadershipFirst Edition · 20267 Parts

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Cry But While Smiling

Grief and joy, in the same breath

Not smiling despite crying — smiling while the crying is still happening. A man past 45, still carrying his father's colors: the slums of Delhi, a chandelier in a Gurudwara at 2am, a ball that jumped when he pressed the spacebar, and the table he always dreamed of setting.

"Black and white is not the absence of color — it is the absence of light. He was the light, and these pages are what he left behind when he went."

MemoirFirst Edition · 2026Thirteen Weights

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Upcoming · 2026

In the Air

The Practice Behind Every WOW

How to build experiences that answer the desire a person can't yet put into words. The WOW is not made in the moment. It is made in the air — in the practice of seeing what someone is carrying before they can name it. The follow-up to The WOW Instinct: a field guide to Human-AI creative practice, structured as five buildings — See, Listen, Touch, Taste, Smell — each with a named practice, from the Edge Exercise to the Full Arc Walk.

"Your hands are already in the air. This book teaches them where to go."

Unarticulated DesireHuman-AI Practice5 Buildings

Notify Me on Release

I design for the person carrying the weight — and hold the vision through every handoff.

25+ years turning enterprise complexity into experiences people can actually use.

Strategy begins where the brief ends — with the desire a person can't yet put into words: what are they actually carrying?

See what they carry

Hold the vision

Design the whole arc

Six stages. The first three get the question right. The last three keep us from losing the answer.

Sit with the Weight

Ask the Real Question

Map the Leverage

Build the Feeling

Catch the Drift

Own the Exit

Discover how I transform ideas into impactful digital experiences.

Autonomous — Digital Twin

HMI — Site Manager

Web — ROI Dashboard

Web — Sentient Building

Web — Connected Buildings

Farewell Gift

Beyond the screen, I write — books about what people carry, and what no machine can feel for them.

The WOW Instinct

Cry But While Smiling

In the Air